Privacy Policy
We are a gift hamper business operating in New Zealand. This policy describes how we collect, use and protect your personal information when you use our website or place orders, in line with the Privacy Act 2020 (New Zealand) and good practice.
Information We Collect
When you contact us or place an order we may collect your name, email address, delivery address, phone number (if you provide it) and message content. We do not collect more than is necessary for your enquiry or order.
How We Use Your Information
Your information is used to respond to enquiries, process orders, arrange delivery and communicate with you about your purchase. We may also use information to improve our website and for online advertising (e.g. Google Ads) to show you relevant offers. We do not sell your personal information to third parties.
Legal Basis for Processing
Under the Privacy Act 2020 (New Zealand), we collect and use your information for lawful purposes connected with our business. We do so with your consent (e.g. when you submit a contact form), to perform a contract (orders and delivery), and for our legitimate business interests (improving our site and services). You may withdraw consent at any time by contacting us. If you are in the European Union or UK, we also respect applicable data protection law (e.g. GDPR) where it applies.
Sharing and Disclosure of Information
We may share your data with delivery partners and payment processors to fulfil your order. We may share limited data with advertising partners (e.g. Google) for measurement and remarketing as described in our Cookies Policy. We do not disclose your personal information to third parties for their own marketing without your consent. We may disclose data if required by New Zealand law or to protect our rights.
Data Protection
We store data securely using appropriate technical and organisational measures. Access to personal information is limited to those who need it for the purposes described in this policy.
Your Rights and Choices
Under the Privacy Act 2020 you have the right to ask for access to and correction of your personal information. You may also ask us to restrict or stop certain uses of your data. To exercise these rights, use our contact page. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner (New Zealand). For advertising preferences, see our Cookies Policy and Google’s ad settings.
International Data Transfer
Your data is primarily processed in New Zealand. If we or our service providers transfer data outside New Zealand, we ensure appropriate safeguards are in place where required by the Privacy Act 2020.
Data Retention
We retain your data only for as long as needed for the purposes above or as required by New Zealand law (e.g. tax or consumer records). When data is no longer needed, we delete or anonymise it.
Children's Privacy
Our website and services are not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe we have collected such data, please contact us and we will delete it.
Third-Party Services
Our site may use: Google Ads (conversion tracking and remarketing), Google Analytics (usage statistics), and Google Maps (map display). Each service has its own privacy practices; we encourage you to review Google’s Privacy Policy. We do not control data collected by these third parties.
Use of Cookies
We use cookies and similar technologies as described in our Cookies Policy. By using the site you consent to our use of cookies in accordance with that policy.
Policy Updates
We may update this policy from time to time. The current version will be published on this page. We encourage you to review this page periodically.
Contact Information
For questions about this privacy policy or your personal information, please use our contact page or the contact details published there (address, phone, email).